Refund policy

Refund Policy

We want you to be happy with your order. Because our products are shipped directly from our fulfilment partners, we do not accept returns for change of mind, but we will always make it right if something goes wrong.

What we cover

  • The item arrived damaged or broken
  • The item is defective or does not work as described
  • You received the wrong item, colour or size
  • Your order never arrived (see our Shipping Policy)

How to request a refund or replacement

  1. Contact us through our Contact page within 7 days of delivery.
  2. Include your order number and clear photos or a short video showing the problem.
  3. Once we review it, we will send a free replacement or issue a full refund, whichever you prefer. In most cases you will not need to send the item back. If we do need it returned, we will tell you how and cover the cost.

What we can't accept

  • Returns or exchanges for change of mind, or if you ordered the wrong size or colour
  • Items damaged through misuse or normal wear after delivery
  • Requests made more than 7 days after delivery

Cancellations

You can cancel your order for a full refund any time before it ships. Contact us with your order number as soon as possible. Once an order has shipped, it can't be cancelled.

Refund timing

Approved refunds go back to your original payment method. Most banks show the refund within 5 to 10 business days.

This policy does not affect your rights under applicable Canadian consumer protection laws.