FAQ

How long does shipping take?

Orders are processed within 1–3 business days. Delivery across Canada usually takes 7–12 business days after that.

Do I get a tracking number?

Yes. As soon as your order ships, we email you a tracking link. You can also use our Track your order page.

Will my order arrive before Christmas?

Order by December 1 to give your parcel the best chance of arriving in time. Delivery times are estimates and can be longer during the holiday rush.

Can I cancel or change my order?

Yes, as long as it hasn't shipped yet. Contact us as soon as possible with your order number.

What if my item arrives damaged, defective or wrong?

Contact us within 7 days of delivery with your order number and a photo, and we'll send a replacement or a full refund. See our refund policy for details.

What if my package is lost?

If your tracking hasn't updated for a long time or your parcel doesn't arrive, contact us. Lost packages are covered by our shipping policy.

Are prices in Canadian dollars?

Yes. All prices are in CAD and taxes and shipping are shown at checkout.

Is checkout secure?

Yes. Checkout is handled by Shopify, so your payment details are never stored by us.

Do you have a discount code?

Use LAUNCH10 for 10% off your first order.

How can I contact you?

Send us a message on our contact page and include your order number if you have one.